Landeros Resolution

Well it took two months to finally reach a final resolution with Landeros. My aunt would be getting back her money in its original form (credit card) not store credit. She would have to pay the delivery fee and a restocking fee of 10%. I also had to agree to “update ALL forums on the satisfactory agreement.”

So here it is, the final resolution was fair and agreeable by both parties.

However, while the final resolution was fair, getting there was hell. Had Landeros acted more promptly and professionally, they might have kept a customer and obtained a better rating.

Hopefully, this be a lesson learned, your customer service can make or break a business. If you want your business to do well, striving for a fair or satisfactory rating is no longer good enough. The best type of advertising is free and it comes from your customers the type of advertising you receive is controlled by you and your customer service.


4 Responses to “Landeros Resolution”

  1. 1 Barbara January 22, 2011 at 10:11 am

    Yay!!! Good job Nancy! Glad it’s over with a satisfactory resolution!

  2. 3 BFF January 24, 2011 at 9:47 am

    I’m glad it is over, finally! I wonder if they learned anything from this experience. Surely if they try to sell the same furniture again they will disclose the damaged parts and give a HUGE discount to the buyer. You’re so right about customer service. If a business wants to stay in business they need to do what’s right, period. Word travels fast and good service is the best advertisement. With my many years of experience as a commercial interior designer I was shown great examples by the people I worked with, as evident by our repeat customers and their satisfaction of the completed projects. Landeros, learn from this.

  3. 4 Nancy April 22, 2011 at 1:43 pm

    Hey, Nancy thanks for always being there when I need to talk. Love your BFF

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